Microsoft has ended support for Windows® 7 and 8 operating systems
Products affected:
- Hamar Laser and X-Series™ tablets and other computer hardware with Windows® 7/8
Effective August 1, 2024, Hamar Laser is no longer supporting Hamar Laser and X-Series™ tablets and other computer hardware with Windows® 7/8.
Microsoft ended support for Windows 7 in 2020, Windows 8 in 2016 and Windows 8.1 in 2023, making it impossible for our Customer Support Team to provide adequate support for Hamar Laser and X-Series™ tablets and other computer hardware with these legacy operating systems. Microsoft no longer provides technical assistance or automatic updates for these operating systems and therefore computers with them are at a higher risk of malware infections and security vulnerabilities.
We will continue to provide support for our customers’ software issues as before, but we can no longer help customers with tablets and other computer hardware running Windows 7 and Windows 8. Some of our proprietary software packages run on tablets supplied by Hamar Laser Instruments, including our X-Series™ tablets, and on other computer hardware meeting the minimum requirements, which gives our customers several options.
For affected Hamar Laser and X-Series™ customers, we recommend these options. Our customers may:
- Upgrade their older tablets (if available) to Windows 10 or Windows 11;
- Purchase new Hamar Laser and X-Series™ tablets (supplied with Windows 11); or
- Obtain their own tablet, laptop or computer meeting the minimum requirements (see lists, below).
|
Hamar Laser Instruments Software Requirements |
| Operating System Requirements:
• Microsoft Windows Version 10/11 Professional |
| Computer Requirements:
• Physical memory (RAM): 8 GB minimum • Processor (CPU): Intel i3 or later version or AMD equivalent, 1.3 GHz minimum speed • Storage: 128 GB internal hard drive space • Display: Video resolution of 1366 x 768 or better with hardware acceleration and dedicated video memory • USB: Two (2) 2.0 or higher USB ports |
|
X-Series™ Couple6 Software Requirements |
| Operating System Requirements:
• Microsoft Windows Version 10/11 Professional or Enterprise (English Windows) • Microsoft .NET 4.5 Framework |
| Computer Requirements:
• Physical memory (RAM): 8 GB recommended • Processor (CPU): Intel Pentium quad core or later version or AMD equivalent, 2.0 GHz minimum speed. Preferred recommendation: Intel i5 CPU or higher • Storage: 6 GB internal hard drive space, 10 GB or better for more adequate file storage space (for Couple6 software storage) • Display: Video resolution of 1920 x 1200 minimum (64-bit color) with hardware acceleration and dedicated video memory • Bluetooth 4.0 or higher • Rear facing camera (optional if license feature has the camera option) |
Please contact our Sales Department at sales@hamarlaser.com or 1-203-730-4600 (ext. 114) with any questions, and for details and pricing for replacement Hamar Laser and X-Series™ tablets.
